Policies & Guidance

To provide guidance regarding the collection and use of social security numbers (SSNs). 

To establish the minimum physical security standards, procedures, and training requirements in SC Works centers.

To provide guidance regarding the redaction of electronic and physical documents containing Personally Identifiable Information (PII) and other sensitive information.

To provide guidance regarding the SC Works learning management system (LMS): the SC Works Training Center.

To provide standardized guidance for statewide customer satisfaction surveys. This guidance replaces State Instruction Letter 24-02.

To provide standardized customer satisfaction survey guidance, including questions that must be used in jobseeker and employer surveys for evaluating customer satisfaction in Local Workforce Development Areas (LWDAs).

To provide State guidance regarding the certification of SC Works centers and the SC Works service delivery system, including the SC Works Certification Standards and suggested methods for evaluating compliance. This guidance expires State Instruction Letter 24-01.

To provide State guidance regarding the certification of SC Works centers and the SC Works service delivery system, including the SC Works Certification Standards and suggested methods for evaluating compliance.

To provide State guidance regarding the certification of SC Works centers and the SC Works service delivery system, including the SC Works Certification Standards and suggested methods for evaluating compliance.

To provide state policy on the required use of the SC Works Online Services (SCWOS) Greeter for traffic reporting in all comprehensive and affiliate centers, as defined in State Instruction 19-03: SC Works Centers and the One-Stop Delivery System.