Policies & Guidance

The purpose of this instruction is to issue guidance regarding public comment requirements.

Pursuant to the provisions of the Workforce Innovation and Opportunity Act (WIOA}, a Local Workforce Development Board (LWDB) must be established in each workforce development area within the state and must be certified by the Governor. The purpose of this instruction is to issue additional state criteria regarding LWDB composition requirements. These criteria will assist chief elected officials in appointing appropriate representatives with optimum policymaking authority within the organizations, agencies, or entities represented and ensure that LWDBs create required standing committees. This policy guidance replaces State Instruction 14-03. 

To provide standardized customer satisfaction survey guidance, including questions that must be used in jobseeker and employer surveys for evaluating customer satisfaction in Local Workforce Development Areas (LWDAs).

To provide State guidance regarding the certification of SC Works centers and the SC Works service delivery system, including the SC Works Certification Standards and suggested methods for evaluating compliance.

To provide state policy on the required use of the SC Works Online Services (SCWOS) Greeter for traffic reporting in all comprehensive and affiliate centers, as defined in State Instruction 19-03: SC Works Centers and the One-Stop Delivery System.

To remove the requirement to provide fiscal data by both program year and fiscal year when using the Advanced Individual Fund Tracking (AIFT) Module in SC Works Online Services (SCWOS).

To provide guidance on the required use of SC Works Online Services (SCWOS) for customer referrals.

To provide guidance regarding the use of the Brazen Virtual Event Platform to ensure quality services are provided to employers and job seekers in a virtual environment.

To provide guidance on the types of centers and access points available through the SC Works system.

To issue State guidance regarding the granting of SC Works Online System {SCWOS) privileges to SC Works partner staff. This guidance replaces State Instruction 11-04.